Client Rights and Responsibilities

Statement of rights and responsibilities, relevant to: Standard 1 – Rights (NSW Disability Services Standards)

• enhance and respect the independence and dignity of the client
• respect the privacy and confidentiality of the client and allow the client access to information held by the service about them
• inform the client about what assistance GA Australia can provide, including referral to other services, if required
• inform the client of their rights and responsibilities in relation to Standard 1 of the NSW Disability Service Standards
• involve the client in decisions about them allowing GA Australiato facilitate contact with other families
• be responsive to the diverse social, cultural and physical experiences and needs of the client
• ensure the client receives services agreed upon with GA Australia, taking their changing needs and circumstances into account
• respect a client’s refusal of the service and ensure any future attempt by the client to access GA Australia's service is not prejudiced
• deal with a client’s complaints fairly and promptly

Clients have a responsibility to:

• be honest, open and cooperative in their dealings with GA Australia staff and other GA Australia clients
• treat GA Australia staff and other clients with respect and courtesy
• take responsibility for the results of any decisions which are jointly made with staff about facilitating contact with other clients and other services provided by GA Australia
• follow the established complaints procedure, if they wish to make a complaint